Delivery Information
We aim to dispatch all orders within 1–2 working days of cleared payment. During peak periods such as Halloween and Christmas, dispatch times may be longer.
If you need your order urgently, please call us to check current dispatch times. A dispatch confirmation email will be sent once your order leaves our warehouse.
We use reliable couriers including Royal Mail, APC, UPS, TNT, and FedEx. While most deliveries arrive swiftly, we recommend ordering early to avoid delays during busy periods.
If no one is available to accept delivery, a card will be left with collection or redelivery instructions. If a parcel is returned to us due to non-collection, we can resend it, but you will be charged for redelivery.
UK Delivery
- FREE delivery on orders over £150 + VAT
- Orders under £150 + VAT: £8.95 delivery charge
- Standard delivery is typically 1 working day (Mon–Fri)
- Saturday delivery available on request – contact us immediately after placing your order
- Highlands and Islands: £10 surcharge
For large or trade orders, contact us for a custom postage quote: +44 (0) 2476 850255
International Shipping
We ship worldwide! Estimated delivery charges:
EU Customers
- Order £50–£150: £20 shipping
- Order over £150: £25 shipping
Rest of the World
- Order £50–£150: £35 shipping
- Order over £150: £40 shipping
Please note: For especially large or heavy orders, we may contact you after packing with updated shipping quotes and payment instructions.
Customs & Import Duties
International customers are responsible for any customs duties, import taxes, or handling fees charged by their country’s authorities.
Before You Order
- Ensure your address and contact details are accurate
- Be ready to sign for your parcel
- If your parcel is returned to us due to non-collection, redelivery charges will apply
- Report shortages or delivery issues within 7 days of receiving your order